▫Date: 12 – 13 July 2018
▫Location: Taman Desa Center (MITIN)
▫Duration: 9am – 5pm (2days)
RM 1099 per paxRegister NOW!
- What is grievance & how does it develop?
- How to prevent grievance
- Grievance handling principles
- Steps in grievance process
- Handling grievance mediation discussion
- Grievance timelines
- The consequences of ignoring employee grievances
- What value does an effective grievance process add to an organisation?
- The grievance policy
- The grievance procedure
- Guideline for conducting a grievance hearing
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