▫Date: 23 – 24 July 2018

▫Location: Taman Desa Center (MITIN)

▫Duration: 9am – 5pm (2days)

RM 1099 per pax

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Course Content:

  • What is grievance & how does it develop?
  • How to prevent grievance
  • Grievance handling principles
  • Steps in grievance process
  • Handling grievance mediation discussion
  • Grievance timelines
  • The consequences of ignoring employee grievances
  • What value does an effective grievance process add to an organisation?
  • The grievance policy
  • The grievance procedure
  • Guideline for conducting a grievance hearing

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